Indigenius AI, an artificial intelligence company, has launched an automated voice platform that enables businesses to contact customers in local languages, respond to their questions and manage routine interactions without relying solely on text messages and emails.

The platform, Agentic Announcer, uses AI voice agents to make outbound calls, deliver messages, listen to customers’ responses and take actions such as confirming appointments, rescheduling visits, providing order updates and recording payment commitments.

The service is available to businesses in Nigeria, Canada and the United States, according to a statement by the company.

The platform supports Hausa, Yoruba, Igbo, Nigerian Pidgin, English, French and Swahili, allowing businesses to communicate with customers in their preferred languages.

Indigenius AI said businesses could use the service for payment and renewal reminders, appointment confirmations, order and delivery updates, account and Know Your Customer (KYC) updates, service alerts and customer surveys.

The launch comes as businesses increasingly explore automated customer engagement tools amid the limitations of conventional communication channels, particularly where customers may not read messages or respond to written notifications.

Citing a 2025 analysis of 3.6 million email campaigns by MailerLite, the company said the average email open rate was 43.46 per cent, while the average click rate stood at 2.09 per cent.

It also highlighted the challenges of reaching customers through written communication in Nigeria, where differences in literacy and language preferences can affect how people receive information.

The Nigerian Communications Commission recorded 192.2 million active telephone lines in June 2026, representing a teledensity of 88.67 per cent, according to figures cited by the company.

Indigenius AI said the voice platform could help businesses reach customers at scale by placing multiple calls simultaneously, reducing the time and staffing required for large customer outreach campaigns.

Businesses can upload customer lists through their customer relationship management systems and select the type of interaction they want the AI agent to handle.

The company said each call would be logged with a transcript and recording to enable businesses to track customer responses, agreements and the outcome of each interaction.

Olayinka Iyinolakan, co-founder and chief executive officer of Indigenius AI, said the platform was designed to make customer communication interactive rather than dependent on messages that recipients might overlook.

“Email and SMS aim to talk to customers. Indigenius AI talks with them, in their language, and comes back with an answer. One reminder that is heard and answered is worth more than a thousand messages nobody reads,” Iyinolakan said.

The company said Agentic Announcer works alongside its Agentic Conversations service, which handles incoming telephone calls, WhatsApp messages and website chats.

When a customer responds to an outbound announcement by calling back, Agentic Conversations can answer enquiries, complete routine requests and transfer interactions to a human agent when necessary.

Indigenius AI said its platform had handled more than one million calls for organisations in the finance, healthcare, education and public sectors.

The company also outlined safeguards intended to address concerns about fraud and unsolicited calls. It said the AI agent identifies itself as artificial intelligence and names the business it represents at the beginning of each call.

According to the company, the system only contacts people whose telephone numbers have been provided to the relevant business, honours requests to stop further calls and does not make political calls. It also said the agent would never request personal identification numbers, one-time passwords or account passwords.

Calls are placed through licensed telecommunications operators in each market, while registered numbers display the business’s verified identity, the company said.

Indigenius AI said businesses could begin with a single customer list and use case, with deployment possible within days. Its pricing model is based on the duration of calls.

Iyinolakan said the platform was designed to help businesses communicate with customers across different locations and language groups.

“From Kano to Toronto to Texas, customers want to be heard, not broadcast to. Indigenous makes the first call and Agentic Conversations takes the call back. The customer gets an answer either way,” he said