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Internet trolling and the extent of the law in Nigeria

Internet trolling and the extent of the law in Nigeria

Jola took what she described as “a radical feminist stance” on a Facebook group sometime in 2014 when she was a student at the University of Lagos. In response, she was greeted by a barrage of insults and sarcastic comments. The reactions ranged from attacking her appearance to outrightly threatening violence. She recalled that one commenter said: “I’ll come to that your Unilag and beat sense into your head.”

Others jumped to her defence but, as she remembers, the negative voices were louder and stronger. The situation worried her enough to delete her Facebook account. Someone had even started sending lewd private messages.

“I never returned to Facebook,” she said.

Jola, who is normally a peaceable person, was anxious because details of her personal life were chronicled on Facebook and she knew if someone really wanted to do her physical harm, they could find enough information. She looked over her shoulder in secluded places and took to staying indoors after dark.

Why didn’t she report to the police? Jola laughed, “In this Nigeria?” She asked, “I don’t think the police could have done anything.”

Putting it mildly, Jola was a victim of internet trolling, a term that describes internet jabs, often humorous or sarcastic. However, certain trolling episodes easily translate to cyber-bullying and have legal consequences in Nigeria, some of which may be criminal.

Simi Oyelude, an associate at the law firm G. Elias & Co. explained that trolling, no matter how inciting or rude, usually does not cross into illegality until the perpetrator makes a comment that is defamatory or in some way harmful to the target. 

“Trolling is not often illegal. You usually have to establish that what they said is untrue or harmful to your person before you can start looking to the law for recourse,” she explained.

Oyelude prescribed consulting a lawyer when people find themselves victims of cyber-bullying or trolling that they consider false and harmful. “This may then lead to a civil or criminal action in court.” 

Ridwan Oloyede, a lawyer who is partner in charge of privacy, data protection, and legal services at Tech Hive Advisory said that while “crimes occurring virtually are not much different from everyday crime, technology makes the capability to harm more intrusive, pervasive and with a wider-reaching effect.”

Nigeria’s laws are sparse on the topic, but the Cybercrime Act of 2015 provides for cyberstalking which incorporates some acts that may typically pass as internet trolling.

The legislation purports to provide “an effective, unified and comprehensive legal, regulatory and institutional framework for the prohibition, prevention, detection, prosecution and punishment of cybercrimes in Nigeria.”

Oloyede pointed out that section 24 of the Cybercrime Act criminalises some actions like “cyberstalking, cyberbullying, harassment, threats and criminal intimidation.”

He said: “While the legislation alone might not fix online harm, it puts in some degree of penal regime of imprisonment and fine.”

But critics say the Act could be used by Nigeria’s security forces to justify curtailing free speech.

Tomiwa Ilori, a lawyer and policy analyst said: “A general look at the provisions of Section 24 of the Cybercrimes Act shows the use of overreaching words that are capable of being misused, misread or even misapplied especially by private individuals and law enforcement agencies.

“The Act provides for the offence of bullying, threats and harassment online which given certain circumstances may be applicable, especially between private individuals.”

“But what happens when the context changes?” Ilori asked.

His point is that political speech and dissent online can also be termed an offence under this provision as strong demands for change in policies can be easily termed as ‘threats’.

According to Ilori, international law requires that laws limiting freedom of expression be unambiguous, proportionate to the aim they seek to achieve, and necessary. In his opinion, the provision for cyberbullying in the Cybercrime Act does not comply with these requirements of international law.

He concludes that a “law with the possibility of chilling expression through political speech, which is necessary for furthering democratic development, is a red flag and is not necessary under a democratic society which Nigeria is believed to be”.

By Oloyede’s observation, this is happening already. “There are few court judgements on it [section 24 of the Cybercrimes Act]. The provision has been invoked more by law enforcement agents to curb expression online, and not so much to protect people against online harm.”

However, he mentioned that victims can also “consider reliefs under the law of torts”. A tort is a civil wrong that causes the victim to suffer loss or harm that the perpetrator becomes legally liable for.

Ilori recommends less generalisation and a more detailed definition of the offence in law: “The provisions criminalising online harassment should exclude political dissent and speech in order to protect the right to freedom of expression and protest while also ensuring that private citizens can adequately get redress under the law.”

Outside of legislation, internet platforms are also in the position to provide some control, especially regarding anonymity which makes it easier for mischief-makers to thrive online, although those may pose challenges too, says Oloyede. 

He said: “There is a case for integrating digital identity into the use of platforms to identify users uniquely, this, however, raises privacy and security concerns.”

And on moderating comments, Oloyede’s opinion is that  “attempts to regulate content might come into conflict with freedom of expression,” but then added, “it is also important to bear in mind that rights and freedoms do not exist in a vacuum, they are subject to recognisable derogation.”

He surmises that “it could be tricky and what constitutes these harms will need to be evaluated on a case-by-case basis.”

The inadequacy and potential pitfalls of the existing law aside, internet trolling may easily become illegal where the content contains false, harmful or defamatory statements. Therefore, netizens are advised to be wary of these when communicating online, lest they find the long arm of the law knocking at their door.

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Safaricom dismissed 118 employees for fraud in the year to March, even as fraud incidents fell 82%, pointing to a declining insider threat amid an intensified crackdown at Kenya’s largest telecoms operator. 

The figure, disclosed in the company’s 2026 Sustainable Business Report released on Tuesday at its Nairobi headquarters, is more than four times the 28 dismissals recorded in the year to March 2021. It equates to about 2% of the 5,648 people the report lists as employees. 

Earlier disclosures put the tally at 95 in the year to March 2024 and 113 in the year to March 2025, so the climb has been steady rather than a one-off spike.

Insider conduct carries unusual weight at Safaricom as staff sit close to customer data, SIM registration and the agent network that moves money across M-PESA, Kenya’s dominant mobile-money platform. The report treats theft, falsifying company records, and unauthorised access to customer call records as gross misconduct that can result in dismissal.

“Our customers entrust us with their personal information, communications and financial transactions and expect our services to be secure, reliable and responsible,” Safaricom said in the report.

The report lists 118 fraud cases investigated and 118 dismissals, along with three disciplinary warnings, up from none the prior year. Referrals to law enforcement doubled from seven to 14. Fraud was the most common concern raised through Safaricom’s anonymous ethics hotline.

The rise comes as the company says its anti-fraud push is working. It cut fraud incidents by 82%, short of a 90% target, and recovered 46% of reported fraud losses. Monitoring and analytics also recovered KES 953 million ($7.4 million) linked to inflated agent commissions.

Safaricom said it moved from an investigation-led model to real-time detection covering internal, distributor and mobile-money fraud. The report does not break down dismissals by role, value internal losses, or say how many cases led to charges.

According to the report, fraud awareness training reached 5,643 people across staff, call centres, M-PESA, distributors and brand ambassadors, and 98% of employees completed the annual ethics programme.

Group Chief Risk Officer Nicholas Mulila said the company is committed to “embedding accountability across our operations.” Safaricom named in-person social engineering as the largest source of customer fraud.

The staff dismissals over fraud mirror what is happening in the banking industry, where sharper detection has also pushed dismissals higher. KCB Group, Kenya’s largest bank by assets, dismissed 60 staff for fraud in 2025, up from 34 in 2024, even as reported fraud incidents fell to 201 from 339, according to its sustainability report. Most of the 50 dismissals were in Kenya.

In May 2025, Equity Group’s chief executive officer, James Mwangi, said the lender had dismissed more than 1,200 employees after an audit of staff transactions, including personal M-PESA activity. Mwangi said the company would make such conduct audits a permanent practice, similar to performance appraisals.

Equity treated receiving money from customers as grounds for dismissal, a conflict-of-interest test wider than outright fraud. Safaricom’s figure covers only cases it investigated as fraud.

Outside finance, Kenya Power dismissed at least 20 employees over irregularities in the year to June 2025, including three who colluded with guards and drivers in a diesel-theft scheme that cost it KES 207.6 million ($1.5 million).

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CANAL+ is struggling to turn around MultiChoice South Africa, the country’s biggest pay-TV operator, with revenue falling 3% in the nine months to September as lower subscription income weighed on performance. 

The France-based media group is relying on revamped DStv packages and stronger content to reverse the decline. MultiChoice’s revenue fell 3% on a like-for-like basis to September 2026, according to CANAL+’s latest trading update released on Thursday. 

The decline reflects underlying performance after adjusting for currency movements and changes in the scope of the business. On a reported basis, MultiChoice revenue rose 0.4% to €1.81 billion ($2.03 billion), benefiting from a material positive currency effect.

CANAL+ said the like-for-like decline was driven by lower subscription revenue in South Africa, partly offset by higher revenue in most other English-speaking African markets.

The decline moderated to 2% in the third quarter, from 3.4% in the first half. CANAL+ attributed part of the improvement to more favourable comparisons with the sporting events line-up in the previous year, rather than solely to the effects of its turnaround strategy.

The figures come as CANAL+ attempts to simplify MultiChoice’s offerings and strengthen the value proposition for subscribers following its acquisition of the South African pay-TV operator.

“We are making good progress with the MultiChoice turnaround plan,” CANAL+ chief executive officer (CEO) Maxime Saada said in the trading update. “In September, a new, simplified value proposition was launched in South Africa, providing subscribers with more content, greater choice, and better value for the same price.”

MultiChoice introduced the new packages on September 7,  towards the end of the reporting period, leaving little time for their impact to reflect in the nine-month results. CANAL+ said the rollout would continue across English- and Portuguese-speaking African markets over the coming months.

The strategy comes amid wider changes to MultiChoice’s entertainment business, including the discontinuation of Showmax, MultiChoice’s subscription video streaming service, in April. CANAL+ has treated Showmax as a discontinued operation in its financial reporting.

The group has said it intends to continue investing in premium content, technology and strategic partnerships as it reshapes its entertainment offering. However, the latest trading update does not provide subscriber numbers or average revenue per user. This limits the available evidence on whether the changes are improving customer retention or spending.

At group level, CANAL+ reported revenue of €6.41 billion ($7.2 billion) for the nine months, up 37.5% from the same period last year. The increase primarily reflected the consolidation of MultiChoice following the acquisition, rather than equivalent growth in the underlying business.

On a like-for-like basis, group revenue declined 0.3%. Excluding MultiChoice, revenue increased 0.8% on a like-for-like basis, supported by French-speaking Africa and the group’s content production and distribution operations.

Africa and Asia revenue, including MultiChoice, rose 3.1% on a restated basis. But the figures conceal diverging performances across the continent: CANAL+’s Africa and Asia operations excluding MultiChoice recorded like-for-like revenue growth of 10.2%, while MultiChoice declined.

In French-speaking Africa, the group said subscriber growth was supported by a compelling content line-up and improved distribution efficiency. CANAL+ Telecom Africa, an African telecommunications and fibre broadband operator, also recorded double-digit revenue growth, driven by the expansion of its fibre-to-the-home network and stronger commercial momentum.

“We delivered a solid performance in the first nine months of the year as we continued to execute our strategy. Revenue was in line with our expectations, supported by strong momentum in French-speaking Africa and at STUDIOCANAL,” said Saada.

CANAL+ is also strengthening its sports offering to protect its position in the African entertainment market. The group secured exclusive rights to all UEFA men’s football club competitions across more than 40 countries for 2027 to 2031, alongside rights across Africa for the 2027 Africa Cup of Nations and its qualifying campaign.

CANAL+ said it remained on track to deliver its 2026 financial guidance, including €735 million ($825 million) in adjusted earnings before interest and tax and €250 million ($281 million) in targeted synergies measured by adjusted earnings before interest and tax.

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